FAQs
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WHAT SHOULD I DO IF I AM EXPERIENCING A WATER OR SEWER LEAK?
Contact the Utility Department at 318-449-5660, between the hours of 7:00 AM and 3:30 PM; after hours contact the Pineville Police Department at 318-442-6603.
WHAT SHOULD I DO IF I AM EXPERIENCING LOW WATER PRESSURE?
Check for a water leak, if there isn't one contact the Utility Department at 318-449-5688.
WHAT TYPE OF CHEMICALS ARE USED TO TREAT THE WATER?
Only Chlorine is used to treat the water.
HOW LONG DOES IT TAKE TO INSTALL A TAP AFTER IT IS PAID FOR?
It will take from 5 to 7 working days.
HOW MUCH DOES A TAP COST?
Prices vary depending on the work involved. Customers should contact the Utility Department at (318) 449-5660.
WHO DO I CONTACT ABOUT GETTING MY POOL FILLED UP?
Contact the Utility Department at (318) 449-5660, during normal business hours.
HOW MUCH IS THE DEPOSIT FOR WATER AND SEWER?
There is a $120.00 deposit and a $30.00 connection fee, for a total amount of $150.00.
DOES SOMEONE HAVE TO BE AT THE SERVICE ADDRESS TO HAVE WATER/WASTEWATER SERVICES HOOKED UP?
Yes, to avoid any damage to the property, we ask that someone be there.
WHY MUST I HAVE A LEASE AGREEMENT TO CONNECT SERVICES?
To make sure we have the correct address for the services and a specific time that a lease began.
WHY IS A CONNECTION FEE CHARGE WHEN THE WATER IS ALREADY ON?
A service man has to physically go to the residence and get the readings on the meter to begin new service.
WHOM DO I NEED TO CONTACT ABOUT STREET LIGHTS NOT WORKING?
You need to contact the City's Code Enforcement Office, the phone number is 318-449-5660.
DOES THE CITY GIVE OUT TRASH BAGS LIKE SOME OTHER CITIES DO?
No, presently we do not provide this service.
DOES THE CITY CHARGE TO RE-READ METERS?
No, we do not charge a fee for this service.
HOW MAY I PAY MY UTILITY BILL?
You may choose to mail in your payment, pay in person, pay online, or use our convenient drop box located at the drive thru window. We accept cash, check, money order, Visa, or MasterCard.
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